Frequently Asked Questions

What can I expect from a pet sitter?

There are several reasons for using a pet sitter.
* Pets remain safe, secure and happy in their own homes.
*They remain comfortable and stress free.
*They maintain a regular eating, sleeping and exercise routine.
*No exposure to illness from other animals.
*They receive loving and personal care and attention
*They is also the benefit of added security while you're away.
*You will have peace of mind knowing that if your travel plans change, we will continue to take care of your pet.

What is the benefit of an introductory visit?

This is our opportunity to personally meet you and your pets and to say “Aloha”! This visit is a free consultation regarding our services that will take approximately 30 minutes where should you wish to use Aloha Pet Care services we can customize a plan to your pets needs.

What happens if my pet gets sick while I am away?

All clients are required to complete a veterinary release form during the initial consultation. If your pet does get sick while you're away, we will do (everything possible) to seek medical attention. If your pet needs medical attention we will take your pet to your veterinarian immediately. We will make every effort to contact pet owners and receive instructions before we take an animal in for medical care. Aloha Pet Care Limited, is not responsible for cost incurred from veterinary visits. Additional time spent transporting the pet and providing extra care is billed to client at the rate of £25.00 per hour.

What happens if the pet food or pet products runs out while I am away?

We will not let your pet go with out food or necessary products. However, it is recommended that you purchase extra food/products for your pet before you leave. If you miscalculate and run out of food, an extra fee (in addition to the cost of food) will be added to your bill.

Do you keep client information/key/alarm codes confidential?

Yes, we do not share client personal information for marketing or any purpose. All keys, personal information and alarm codes are kept locked and secure.

What happens if I need to cancel or reschedule?

Cancellations are up to 3 days in advance of the schedule first visit. After that period, a cancellation fee of 25% of the total bill will be charged. Please let us know as soon as possible if you need change or cancel a service.

What can I expect upon my return?

We will leave a detailed journal on what the pet sitters did with your pets while you were gone and a note to remind you to call us upon your return to let us know you return safe and sound! If you do not call us we will contact you and if we can not get in touch with you we will continue service until told otherwise. So rest assured that if something happens on your way back (delayed plane, etc) that your pets are in good hands!

Why would I choose Aloha Pet Care?

We are a professional and personalized service tailored specifically for you and your pets. Our mission is committed to exceeding the expectations of our fur babies and their parents through delivering the highest level of quality and the sharing and giving of my Hawaiian hospitality!